Getting Started
What is Postable?
Postable is the easiest way to send really nice cards in the mail. Pick a card, type a message and we take care of the rest.
Why am I almost physically compelled to call your company “Postables” instead of Postable?
We honestly don’t know.
How do I get started?
The best way is to sign up for a free account here and then use our magical online address book to get all of your friends’ mailing addresses.
What is this magical online address book that you just spoke of?
In addition to revolutionizing the greeting card game, Postable also has the world’s most popular free online address book. We have a secret trick that makes it incredibly fast and easy to get all of your friends’ mailing addresses, birthdays, kids’ birthdays, and other info.
Can I send a card without creating an account?
Absolutely! Pick a card, type a message and we’ll mail it for you.
So you’re printing and mailing the cards for me?
Yes! We print the cards, insert them into envelopes, address the envelopes, put a stamp on them and put them into the mail.
What if I want to mail the card myself?
If you prefer to go old school, that's also totally fine. Just click the “Send cards to yourself” link and we’ll send you blank cards and envelopes.
Ordering and Delivery
How long does it take for a card to arrive?
Once an order has been placed, it takes about a week to reach the recipient. We put the cards into the mail in about 1-2 business days and then it takes anywhere from 2-6 days for the USPS to deliver the card to its final destination.
What if I’m sending my card outside of the United States?
International delivery times are a bit tricky to predict, as it depends on that country's postal service, customs, etc. We like to say 1-2 weeks just to be on the safe side.
How do I cancel my order?
Orders can be cancelled automatically within 30 minutes of confirmation. You can either use the cancel button in your order confirmation email or do it from the Order history section of your account. If it’s been more than 30 minutes or if the card has been scheduled to arrive later, please email us at cancel@postable.com and we’ll do our best to help.
Can I make a change after my order has been processed?
Once an order has been processed, we’re no longer able to make changes to the cards unless they are scheduled to be sent later.
Can I cancel a card that I have scheduled for later?
Sure. As long as it hasn’t been processed yet, we’re able to cancel scheduled cards for you. Just email us at info@postable.com and we’ll be happy to help.
Can I track the cards you mailed for me?
Finally, yes! After your order, click the “Track Cards” button on your projects page or in your order history and you can see where each card is and its estimated delivery date.
Please note that the USPS does not scan the card when it is delivered to the final address; the final scan is at the last post office. Therefore we assume that the card will be delivered the day that the final scan takes place (and 99.9% of the time it is).
Can I track my boxed orders of cards?
Yes indeed. If you order a box of cards, you’ll receive a standard tracking email once the package is in transit.
Can I expedite my order?
Unfortunately not. We send all of the cards via First Class USPS and there’s only one speed for that. Once you’ve placed your order, cards usually arrive within a week.
Do you use real stamps?
Yes! All cards are stamped with USPS First Class stamps (although instead of licking them, we use stamping robots).
Can I send cards if I live outside of the United States?
Yes indeed. The Postable website works in every country in the world — thank you internet!
Can I mail cards to recipients outside of the US?
Yes, we mail cards everywhere in the world. Just note that we are a US based company, so all of our cards are mailed from the US and international stamps are $1.70 each.
What countries can I ship a box to?
Anywhere in the world that has a functioning postal system.
How do I apply a promo code to my order?
Once you’re ready to place your order, there will be a space just above the order total on the checkout page to enter the promo code.
Can I use more than one promo code for the same order?
No, only one promo code can be used per order.
Can I use the same promo code multiple times?
No, each promo code is only good for one order, so use it wisely!
When To Mail Cards
Wedding
- Save the Dates: 6-9 months before your wedding or 9-12 months for a destination wedding
- Invitations: 8-10 weeks before your wedding or 3-5 months for a destination wedding
- Thank you cards: Within 2 months of your wedding
Baby
- Shower invitations: 4-6 weeks before your baby shower
- Shower thank yous: 2-3 weeks after the shower
- Birth announcements: 2-8 weeks after the birth
General Invitations
When? 3-6 weeks before the party or event
Holiday Cards
When? The first week of December
Address Book
Is the Postable Address Book free?
Yes. The online address book is 100% free and you don’t even have to buy any cards (but we would love it if you did).
How do I fill up my address book?
There are 3 ways to fill up your address book:
- The Postable link - We give you a personal link www.postable.com/YourName that you can email to your friends.
- Import contacts - You’re also able to easily import a spreadsheet of contacts directly into your address book.
- Add manually - The final way to fill up your address book is to type in all of the information manually for each person.
Where do I find my Postable link?
Once logged in, you can find your link here.
Can I change my personal link?
Yes! Just go to Address Book > Your Link > and click on 'change your link.”
Can someone else send out my link for me?
Sure. If you’re getting married and your fiancée or parents have a lot of the email addresses, you can give them your link and have them send it out for you.
Can I export my address book?
Yes, just go to Address Book > Export.
How can I organize my address book?
You can sort your address book alphabetically by first or last name. Just go to Account > Address Book Settings and use the toggle to choose First or Last.
Do you send birthday reminders for my contacts’ upcoming birthdays?
Yes, we send birthday reminder emails automatically about a week ahead of time. You can turn these reminders on or off anytime by going to Account > Address book settings.
Pricing and Payment
How much does Postable cost?
A Postable account is totally free, as is the online address book. The cards vary in price depending on how many you send. Generally speaking:
- 1 card = $5.99 plus stamp
- 2 - 19 cards = $5.29 each plus stamp
- 20 or more cards = $4.59 each plus stamp
Do you offer volume discounts?
Yes, we offer automatic volume discounts on every order over 200 cards.
What do you accept for payment?
Visa, Mastercard, American Express, Discover & Apple Pay.
How much do the stamps cost?
Regular First Class postage is 78 cents.
Domestic Postcard postage is 61 cents.
International postage is $1.70.